Designing
for complexity.
Built for humans.
Senior Product Designer specializing in enterprise UX, AI-enhanced research, and the space where business requirements meet human reality.
Portfolio
Featured Work
Backhaul Direct, LLC
ShipDeez — End-to-End Shipping Platform
End-to-end UX for a shipping startup, from brand identity to live product in 10 business days.
85% savings off retail shipping rates
Union Pacific Railroad (Remote, Contract)
Union Pacific Railroad — Enterprise SAP & Web Modernization
Research-led design across SAP ERP workflows, UP.com redesign, and supply chain transformation over 2 years.
2,500+ line item contracts redesigned
T-Mobile (Remote + Field, Contract)
T-Mobile — Frontline Employee Tools & Billing Transparency
Billing tools, customer notification visibility, and omni-channel journey mapping across CARE and retail.
10.3M annual billing calls addressed
About
Designing for the hard problems.
I'm Chris Michalak, a Senior Product Designer who specializes in enterprise complexity. My work lives in the space where business systems, human workflows, and organizational reality collide.
Over the past 7+ years, I've led UX research and design across Fortune 500 companies including T-Mobile and Union Pacific Railroad, and built products from zero at early-stage startups.
7+
Years experience
3
Enterprise clients
AI
Enhanced workflow
Expertise
What I bring to the table
Product Design
End-to-end UX from discovery to delivery, across enterprise and startup contexts.
- UX Strategy
- Information Architecture
- High-Fidelity UI
- Design Systems
- Component Libraries
- Wireframing
UX Research
Mixed-methods research that turns complex data into clear design direction.
- Contextual Inquiry
- Usability Testing
- Journey Mapping
- Stakeholder Interviews
- Ethnographic Research
- Survey Design
AI & Technical
AI tools integrated across the full research and design workflow.
- Claude
- GPT
- Dovetail AI
- Quantum Metrics
- SAP Fiori
- EasyPost
Colleagues
What colleagues say
He did a great job owning usability testing on a product and did fantastic work helping the team build an omni-channel journey map.
What makes Chris tick is the opportunity to see the human side of the things we design: the process, the journeys, the interactions, the users' eyebrow-raising confusions, their small delights.
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Get In Touch
Let's work together.
I'm open to staff product design roles, principal UX researcher positions, and strategic design consulting.